Customer Service: (800) 505-5088
Please contact the alarm company who installed your system or that currently services your property
These detectors are within scope of this remediation, and you should destroy and replace immediately. You are eligible for a refund or credit as long as the units have a manufacture date within the last 15 years. Once you destroy and replace these detectors, please submit proof of destruction to receive a refund or credit.
Affected models installed in non-life safety applications may present a property protection risk, and are also within scope of this remediation if manufactured on or after January 1, 2014. Please destroy and replace detectors immediately, and continue with your claim to submit proof of destruction for a refund or credit.
Detectors installed in non-life safety applications manufactured before January 1, 2014 are outside of Edwards' extended warranty of five years. Therefore, such older models are outside the scope of this remediation and not eligible for a refund. However, regardless of eligibility for a refund, Edwards instructs that all affected units in the field should be removed and replaced.