280 Series Mechanical Heat Detector

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280 Series Mechanical Heat Detector Recall

Customer Service: (800) 505-5088

Where are you located?

US/LATAM

Canada

Are You a Fire Alarm Professional:

Yes

Please contact the fire alarm company who installed your system or that currently services your property

Is unit installed in a commercial life-safety application (details):

Yes

Is your unit installed in a residential attic or garage:

Yes

Disclaimer: A photo of the unit installed in the residential attic or garage prior to being removed will be required at the time of submission

These detectors are within scope of this remediation, and you should destroy and replace immediately. You are eligible for a refund or credit as long as the units were manufactured January 1, 2004 or after (date code 04001 and higher) Once you destroy and replace these detectors, please submit proof of destruction to receive a refund or credit.

Was your unit manufactured after 2014? (date code 14004) (diagram):

Yes

Affected models installed in non-life safety applications may present a property protection risk, and are also within scope of this remediation if manufactured on or after January 1, 2014. Please destroy and replace detectors immediately, and continue with your claim to submit proof of destruction for a refund or credit.

Detectors installed in non-life safety applications manufactured before January 1, 2014 are outside of Edwards' extended warranty of five years. Therefore, such older models are outside the scope of this remediation and not eligible for a refund. However, regardless of eligibility for a refund, Edwards instructs that all affected units in the field should be removed and replaced.

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Date Code

Model Number

Address

Edwards
c/o RSVP Communications, Inc,
8765 W Market Street
Greensboro, NC 27409

Contact

Phone: (800) 505-5088
Monday-Friday 8am - 8pm EST
Saturday 9am - 3pm EST